Will the reminders upset my parents?
This is the question we hear most. You see and edit the exact message before anything is sent, and you decide how often reminders go out and at what time. Each one is short and polite, and carries your academy's name, the child's name and the exact amount, so it reads as a helpful note rather than a demand. Most parents would rather get a clear message with a pay link than an awkward conversation at pick-up.
How long does setup take, and what if it's a mess?
Send us your student list in whatever form it exists, including a photo of your register, and we'll set it up for you. Most coaches are sending their first reminders the same day. Keep your existing register running alongside for the first month if that feels safer.
Am I locked into anything?
No. Monthly plans can be cancelled any time. If you paid for a year and leave within the first 30 days, we refund the months you haven't used. You can download all your students, payments and receipts whenever you like, and we'll delete your data on request.
What if it doesn't work for me?
Remind and Collect are free for your first two months — two full fee cycles, so you actually see the reminders go out and the money come in before you pay anything. No card to begin. Academy is paid from the start, but if it isn't working in your first 30 days we refund it. Either way, leave whenever you like and take your data with you.
Do parents need to install an app?
No. Parents get a WhatsApp message with a link that opens the UPI app they already use, such as GPay, PhonePe or Paytm, with the amount filled in.
No. Parents get a WhatsApp message with a link that opens a payment page with the amount filled in.
Does the money go through TutNook?
No. On Remind, parents pay straight to your own UPI ID. On Collect and Academy, payments are handled by an RBI-authorised payment partner and settled directly to your bank account. Your fee income never passes through a TutNook account.
No. On Remind, parents pay you directly using your own payment details. On Collect and Academy, payments are handled by a licensed payment partner and paid out directly to you. Your fee income never passes through a TutNook account.
Are there charges on each payment?
On Remind, no — parents pay you directly, so nothing sits in between. On Collect and Academy a licensed payment company moves the money into your bank account, and anything it charges for that is shown to you on screen before you pay. Nothing is ever added quietly or after the fact.
Why do Collect and Academy need my PAN and bank details?
Because the money goes straight into your account, not ours. A licensed payment company handles that, and RBI rules say it has to confirm who it is paying before it can pay anyone. It's the same one-time check you did for a UPI merchant account: PAN, bank account and ID proof, sent once. We do it with you, and it's usually approved in a few working days. Remind needs none of this.
Because the money goes straight into your account, not ours. A licensed payment company handles that, and the rules say it has to confirm who it is paying first. You send your business, bank and ID details once, we do it with you, and it's usually approved in a few working days. Remind needs none of this.
What about parents who pay cash?
Mark the fee as paid in one tap. The parent gets a receipt on WhatsApp, the reminders stop, and your totals stay correct. Cash and online payments sit in the same list.
Which number do the messages come from?
From TutNook's WhatsApp Business number, with your academy's name as the first line of every message, so a parent can see at a glance who it is from and what it is about. It is a registered business number rather than someone's personal mobile, and it stays the same every month, so parents learn it quickly and it never looks like a stranger asking for money. You don't have to register or verify anything yourself. On Academy you can connect your own WhatsApp Business number instead.
What happens to my students' information?
Student names and parent numbers are used only to send your reminders and receipts. We never message parents about anything else, we never sell data, and you can download or delete everything whenever you like.
I teach outside India. Can I join?
Yes, please do. We're launching in India first, and sign-ups tell us which country to support next.
Yes. Reminders work anywhere WhatsApp does. Automatic collection needs a payment company in your country, so it arrives country by country — tell us where you are and you move up that list.